Overcoming intercultural obstacles in the hospitality industry

Taking on a new culture can be daunting, but when you add the challenge of an industry in which communication and employee relations are the foundation of success, you need a strategy and you need techniques. Join us as we take an intercultural journey, discovering the key information we need as we develop strategies to overcome obstacles and embrace the joy of encountering a new culture!


Date and time:

10 November 2021 | 7:00 pm – 9:30 pm Amsterdam time





This workshop will be of interest for you, especially if you:

  • Work in hospitality and encounter coworkers or guests from other nationalities
  • Work or plan on working away from your own country
  • Work interculturally and have some interest in the distinctive nature of hospitality


In this workshop you will learn:

  • How to recognize intercultural challenges
  • How best to overcome these challenges
  • How the hospitality industry can be particularly vulnerable to intercultural challenges

About the trainer:

Marcus Collins grew up in England the son of a hotelier and a Norwegian. He has worked in the UK, the USA, Germany, France and Mexico. He has run corporate, country house and luxury resort hotels. Given responsibility for  customer service training while working in California, he found his passion and branched out, training Chinese hotel managers in customer service, intercultural customer service and conflict management. This opened his world to intercultural training and the need for it in the hospitality industry. Marcus lives with his Mexican wife and 3 kids in Pennsylvania.



This 2,5 hours workshop is FREE of charge, nevertheless in exchange we will be asking you to deliver an honest and constructive feedback by the end of the session. Please note that recordings of this workshop will not be available.