Culture east Strategy for Breakfast
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10 November 2021 | 7:00 pm – 9:30 pm Amsterdam time
Marcus Collins grew up in England the son of a hotelier and a Norwegian. He has worked in the UK, the USA, Germany, France and Mexico. He has run corporate, country house and luxury resort hotels. Given responsibility for customer service training while working in California, he found his passion and branched out, training Chinese hotel managers in customer service, intercultural customer service and conflict management. This opened his world to intercultural training and the need for it in the hospitality industry. Marcus lives with his Mexican wife and 3 kids in Pennsylvania.
This 2,5 hours workshop is FREE of charge, nevertheless in exchange we will be asking you to deliver an honest and constructive feedback by the end of the session. Please note that recordings of this workshop will not be available.
Hiring a diverse team offers fresh perspectives that boost innovation, productivity and success. But it doesn’t stop there. Being able...read more